HABC Level 2 Award in Conflict Management (RQF)

Who is this qualification for?

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

How long will it take?

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 16-hours and of this 11-hours is recommended as guided learning (GL).

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.

Assessment method

This qualification is assessed by a multiple-choice test.

 This qualification can be applied to a wide range of learners and sectors.

Benefits of the Qualification

Subjects covered by the conflict management qualification include: 

• legislation
• clear communication
• proactive service delivery
• situation assessment
• managing unrealistic expectations. 

There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.