01642 956789
01642 956789
Who is this qualification for?
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
How long will it take?
To complete this qualification learners should expect to undertake 30 guided learning hours.
Topics covered include:
Know how to deliver good customer service, Know different communication methods, Know how to provide good customer service in line with organisational procedures and Know how to effectively deal with customer queries, problems and complaints.
Assessment Method
This qualification is assessed by portfolio of evidence.
Who is this qualification for?
This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
How long will it take?
To complete this qualification learners should expect to undertake 143 hours guided learning hours.
Topics covered
These include dealing with customer requests, communication skills and make telephone calls to customers.
Assessment method
This qualification is assessed by a portfolio of evidence.
Who is this qualification for?
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
How long will it take?
To complete this qualification learners should expect to undertake 6 guided learning hours.
Topics covered
These include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .
Assessment method
This qualification is assessed by a multiple-choice test.
Who is this qualification for?
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments
How long will it take?
To complete this qualification learners should expect to undertake 115 guided learning hours.
Topics covered
These include delivery of effective customer service and supporting the customer service environment.
Assessment method
This qualification is assessed by a portfolio of evidence.
01642 956789
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